State Farm® Insurance Agent Tim Duray

"Love. Just LOVE how you described your experience. It is so true! We all know that smile, how easy going she is, how patiently she explains your options. The best part is how well she listens, tries to anticipate your needs so you are not caught unprotected. She is a wonderfully enjoyable, incredibly skillful member of our extraordinary team here in Tim Duray State Farm Leesburg. We are so happy you walked in and chose to do business with us!"

"Sharon that is an EXCELLENT review. Melissa is so kind and, though she is humble about it, is an extraordinary professional. Just as extraordinary, is that no matter who answers the phone in our office (because we actually answer phones, don't have a phone tree or voicemails) every member of our team is going to be the most knowledgeable professional you can find in the business. Not just Leesburg, they are the best anywhere! Don't ever stop calling and asking for advice or perspective. We are here to help you. Yes, we can protect your Home, Auto, Life and Business with insurance policies, but it is you we are helping. It is you we care about. Thank you so much for being part of the Tim Duray State Farm family in Leesburg."

"Jose! Yes indeed! Every day. In every way. This team is an unstoppable force of Awesome Service! There is no secret to our motivation. We genuinely care about Awesome People, like you! Thank you for being part of the Tim Duray State Farm family of awesome people customers."

"What a great compliment Khalil! on behalf of Melissa (Lynch) I want to say thank you! Yes, it is nice to save money on your Home and Auto insurance, but you really nailed it when you pointed out that you received advice and she helped you get the RIGHT insurance that you needed. I love it. Trying to save a few bucks a month feels pretty lousy when something bad happens and your coverage leaves you $100,000 short. I'm proud of you for making great decisions. Believe me when I say, we appreciate you for making good decisions. Because whether you do or not, we are the ones who take your call when something bad happens and we would much rather discover you followed our advice and got the coverage you needed. The alternative makes us as sad as the customer who chose not to rely on our expertise. Keep making great decisions! (Like choosing to do business with Tim Duray State Farm Leesburg.)"

"Drake, it feels like you have been part of this family long before you got your State Farm Auto and Renters insurance with us. You are a great young man. It is incredibly thoughtful that you both recognize and appreciate that we treat you like a person, not a policy. We always care about you. I look forward to catching up with you again soon!"

"Jose, it is so great of you to give Mayra a shout out. Gracias! She is humble, and motivated to take care of you and all our customers, to the best of her ability, every moment of every day. She is beyond excellent, she is extraordinary. We appreciate you being part of the Tim Duray State Farm Insurance familia! "

"Frank! How are you and your amazing family! I really appreciate you reaching out to give us a compliment. We have been working together on your Home, Auto and Life Insurance needs for a couple of decades now! Can you believe that? It has always been my pleasure. You are a couple of the kindest people I know. I am so happy to have you as part of my Tim Duray State Farm Family."

"Theresa! Shhh! How can Brandy, who looks 29, have been helping you for 20+ years!? Ha! Thank you so much for all your thoughtful words. My favorite part is how you acknowledge the extraordinary dynamic we enjoy here in the Tim Duray State Farm Leesburg office. We are truly a team, and every one of us is eager to assist you with your Home, Auto, Life and Business insurance policies. That said, it is ok if you have a favorite :) I know I am speaking for her when I say, that we are also looking forward to working with you for 20 more years!"

"You are the man Jerky! It's been my pleasure helping you weather the barrage of bad drivers on your street the last 20 years...and looking forward to helping you for the next 20!"

"Thanks Jonathan! Michelle helps keep us all on track. And you know, even if she is not around, we have an amazing team that all works together to keep your Car, Home and Business insurance perfectly groomed, just like your lawns! Thanks again for the great, well-deserved compliment. "

"Tony! After all these years it's great to finally have you as part of the Tim Duray State Farm family up here in Leesburg! How can our kids be approaching 30 when I still feel 19 (but look 70)? I am happy to hear how much you appreciate Brandy. She is AWESOME! Looking forward to seeing you again soon."

"I love the State Farm boat insurance policy! Auto Insurance policies offer a depreciated value after a claim, but the State Farm Boat policy offers a replacement cost all the way up to the policy limit, even if your boat is 30 years old! Melissa definitely knows her stuff. Thank you for giving her the compliment. She deserves it!"

"Hey Tim! Thank you for noticing that detail. We always try to keep you current because we value our customers' partnership throughout the process. Sometimes the little things can make a big difference in your coverage requirements and potential discounts on your Home and Auto Insurance. Glad you are part of the Tim Duray State Farm Leesburg family of customers."

"Jairo thank you so much for praising the whole office full of staff members. They all work like a team, always trying to help our customers win! The reason they are so good at taking care of you is no secret. They actually care about you. I am glad you appreciate their nature. They are the most amazing team in the industry! Thank you for being part of Tim Duray State Farm in Leesburg!"

"Chris, you nailed it! Remember how reluctant, even resistant you were to let me give you some quotes, convinced that your insurer had been properly taking care of you for decades? And how quickly your realized they had NOT been taking care of you. They had been taking advantage of your loyalty. The team and I love customers like you, who were skeptical at first, then learned from our team how it really feels to be well taken care of. You always express your appreciation to the girls and they love it. They hear it from me all the time because they deserve it, but it is so much more meaningful coming from great customers like you!"

"I am not going to argue, Melissa is absolutely the best. But it is a tie for first on this team because they are all amazing! Thank you so much for taking the time to give her some praise. She is amazing, and pours herself into taking care of customers like you. It is not what we do that is so different, it is how we do it that makes this team, our Agency, special. Home, Auto and Life insurance are the products, but the people, like you, are our priority. Thank you so much for being part of the Tim Duray State Farm Leesburg family of customers."

"Thank you for mentioning Michelle, Victor. It can get pretty hectic when you are buying a home. We understand that and do our best to make our part of the equation is stress-free. More than just the savings, having your Home Insurance and Auto Insurance together means there are no gaps in your liability. But we still need to talk about life, and protecting that mortgage. I look forward to catching up soon!"

"Hey Jon! That is absolutely true, unless you are asking for specific advice about your back swing. In that case, I would have to refer to an expert, like Professor Ewing. Really happy to be taking care of your insurance needs buddy. I am surrounded by an amazing team, so if you ever need help and I am incapacitated, they are here to exceed your expectations!"

"Well Deborah, I know what you can do if Michelle isn't available. If you have a question about your Auto, Home or Life insurance you can speak to every member our team, because they are all awesome! If you have some financial goals you want to start planning for, you can speak to me. Thank you so much for being part of our Tim Duray State Farm family!"

"Whitney! It is absolutely our pleasure! Isn't it great to work with someone who actually cares about you? Thank you so much for being part of the Tim Duray State Farm Leesburg family of customers. It's not just about your auto insurance or home insurance, we are happy to be taking care of YOU."

"Danielle! Thank you so much for your compliments about the team. They are exceptional. And you know, if you have questions, even if they are not about car insurance or renters insurance, if you do not know who to call, we are here to help! The combined life experience of this team can be a great resource if you just need some advice about a life event and don't know who else to call. Thank you so much for being part of the Tim Duray State Farm Leesburg family of customers!"

"Isn't that great! Michelle told me about this story the following Monday. She had her computer at home and she just thought, "let me see if anybody needs help today." And just so you know, whether you have questions or needs about Home, Auto, Life, or Business insurance, or if you need to make a claim urgently, you can call our office 24 hours a day. It's the same number, 703-777-5547 or 703-335-9500. When you call our office and it is after hours, your call will be directed to our after hours team of professionals and take care of you right away. And they always bring us into the loop, so it is ultimately your Tim Duray State Farm Leesburg team that will verify and follow up to confirm your changes. Thank you Lindsay!"

"Ha! Daniel is angling to play a part in a commercial for Tim Duray State Farm! Ok, if it ever happens, I will drop you a note. It is wild, right Daniel. People have their company for 20 years, and that's good, but they do not even know their Agent, or a team member because they are nothing but a call center. How in the world is a stranger supposed to take the best care of you when you are in an urgent bind? It's more than just the money you are saving. You have better coverage on your Homeowner's and Auto Insurance policies. So, if something bad happens, not only are you going to hear a familiar voice on the line, your mind is already more at ease because you know you are properly covered. Winner Winner! Glad to have you as part of our family of customers! "

"Hey William! Thank you for the referrals. The news in the insurance industry has been disastrous these past couple years. Luckily, the financial strength of State Farm in Virginia has kept our rates incredibly stable, while folks with other carriers are seeing 200%-300% premium increases! I am really glad you had a positive buying experience for your home and auto insurance. I hope you never need it, because it would mean something bad happened. But if it does, we'll be here to guide you through the process. Every team member here at the Tim Duray State Farm Leesburg agency tries to offer extraordinary service. (The secret is, we all actually care about you.)"

"Mike, this is amazing. You are pulling back the curtain on USAA. I sure hope some readers take the time to digest what you chronicled above. You used to have a call-center insurer who had been overcharging you and not covering you properly because they did not have a relationship with you. And my goodness...what would have happened during that claim if you had no agency support! That was CRAZY! That was absolutely a team effort. You communicated and participated perfectly. I was more engaged than normal because of the circumstances. But man, claims shined didn't they? That is the thing I love about this great company. "Like a Good Neighbor, State Farm is there.' We still use that slogan because it is SO true. I make promises every time I write a Homeowner's, Auto, or Life insurance policy. And State Farm makes me proud, every time the worst possible thing happens to our customers, because they always deliver. I love being part of this incredible company. Thanks for appreciating our efforts. Hoping that was the most drama we have to endure over the next 20 years!"