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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Loxtercamp

June 30, 2024

5  out of  5 rating by Michael Loxtercamp
"This is why I left USAA after more than 35 years: I became a USAA client at age 16, when I got my first car. For a couple of decades, it served me just fine. As I got older, and my insurance needs became more complex, I found their service to be lacking. They seemed unable to properly match their insurance products with my insurance needs. I also noticed that as my premiums were continually increasing, their level of customer service was dropping dramatically. When I told them that I was considering leaving, after more than 3 decades, they could not have cared less. A close friend referred me to Tim Duray at StateFarm. At our first meeting, Tim asked very pertinent questions about my specific insurance needs. We talked about levels of coverage, deductibles and how all of my coverages worked together, to provide me with a true safety net, in the event of a peril. I estimate that this conversation alone has saved me thousands of dollars in unnecessary premiums. We continue to meet annually, to discuss my specific insurance needs. In retrospect, having a personal insurance agent is a no-brainer that should have done years ago. Recently, I had a plumbing leak that completely flooded 2 floors of my home. It was a complete disaster. To make matters worse, my home was for sale! My first call was to Tim. He assured me that StateFarm would take care of me and make things right. He then sprung into action, filed my claim and called a remediation company. From that point forward, he worked seamlessly with the claims department, who where also awesome. Tim shepherded my claim through from start to finish, keeping me constantly informed. StateFarm wasn’t just my insurance company, they were literally my problem solvers. They took a terrible situation, and made it right with compassion and lightning speed. I’m grateful, and will be a StateFarm customer for life. Thank you Tim Duray, and the StateFarm claims department!"
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William tenda

June 13, 2024

5  out of  5 rating by William tenda
"Michelle was great to work with. Everything was a breeze and she gave great advice and feedback."
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Sarah Chrisman

June 4, 2024

5  out of  5 rating by Sarah Chrisman
"Michelle is so great! She went above my expectations and found ways to help with everything I needed."
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david donoghue

May 28, 2024

5  out of  5 rating by david donoghue
"Michelle Patrick is an amazing asset , extremely helpful and knowledgeable, made my whole experience a pleasure, i will certainly be using her again for more insurance requirements, very refreshing"
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california tortilla manassas

May 28, 2024

1  out of  5 rating by california tortilla manassas
"Do yourself a favor and don’t buy insurance from this company You ll make one legit claim on your home or auto insurance and they will decide not to renew your insurance Furthermore if you want to make claim on your roof forget it they will never approve it You are good as long as you make payments and no claims There are better insurance companies out there"
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Emily Loxtercamp

May 14, 2024

5  out of  5 rating by Emily Loxtercamp
"Michelle is amazing! She is super responsive, friendly, and always answers all of my questions! I'm always impressed and satisfied with the services she provides and feel lucky to have someone as efficient as her assist me with my insurance needs. Thank you, Michelle!!"
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Jerry Holsworth

April 10, 2024

5  out of  5 rating by Jerry Holsworth
"These folks are the best in the business. Love them"
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Jenn Cookson

March 22, 2024

5  out of  5 rating by Jenn Cookson
"I've had my car/renters/jewelry insurance with with Tim and his team for over a decade. Best communication, savings, and customer service! Highly recommend. Melissa is especially helpful. Thank you guys!"
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José Antonio Coello

March 22, 2024

5  out of  5 rating by José Antonio Coello
"Melissa was really great, she was able to work with me and offer me the best options and prices"
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Jewel Griffin-Drinkard

March 16, 2024

5  out of  5 rating by Jewel Griffin-Drinkard
"My husband and I had Auto/Personal Property/Home insurance with USAA for 20+years. We had no complaints until they first increased our Auto/Personal Property insurance policy (we called to inquire about the increase in the auto insurance but was informed it was due to the laws changing in VA). Fast forward to 2 years later and then USAA increased our Home Owners insurance over $2K without any notification or reason why. Keep in mind that we had only filed several claims and they had been within a past 15-18 year timeframe. So we knew this certainly couldn’t be the reason why our insurance was increasing. Needless, to say we researched and looked into purchasing insurance with other companies. After doing our homework State Farm was our choice. Not only did they offer better rates but we managed to keep everything we previously had of our old policies plus some additional perks! The Insurance Rep, Michelle was quite knowledgeable, professional and courteous and walked us through every detail of our new policies. We couldn’t be happier with our new policies and more importantly the fact that we now have AFFORDABLE AUTO/HOME/PERSONAL PROPERTY COVERAGE!! Thank you State Farm and Kuddos to Michelle!"
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Erin Lucas

March 15, 2024

5  out of  5 rating by Erin Lucas
"Michelle is the best! She’s always a email or phone call away and always has time for questions little or big ones. I truly appreciate everything she’s done for us. Keep up the good work lady!!! I appreciate you. The Duray team is a great team"
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March 15, 2024

5  out of  5 rating by R T
"Michelle Patrick is a pleasure to work with! She is very friendly, personable, and a great help! Highly recommend for all your insurance needs."
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William Tucker

March 14, 2024

5  out of  5 rating by William Tucker
"State Farm insurance has really been easy to work with and very affordable compared to other insurances. Recommend given them a try."
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Deborah Sweeney

March 14, 2024

5  out of  5 rating by Deborah Sweeney
"Michelle Patrick is AWSOME. When ever I have had an issue or a question she has been there to help. I dnt know what to do if I cnt speak to her."
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Ellen Wells

March 12, 2024

5  out of  5 rating by Ellen Wells
"Always happy helpful people here willing to go the extra mile."
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Lisa Hensley

March 12, 2024

5  out of  5 rating by Lisa Hensley
"I've been with State Farm for many, many years! My agent and his team never cease to amaze me (specifically, Brandy) - they/she truly care! When you call them with questions or concerns - they have the answers and take the time needed to review your policy and make recommendations I might not have already thought of. Thanks for all you do for me and my family team! Lisa H"
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Corey Sesin

January 30, 2024

5  out of  5 rating by Corey Sesin
"Tim is hands down the best Insurance Agent I've ever worked with. Not only is he my Agent, he is also a trusted advisor on many financial-related matters. Tim and his team care only about one thing - and that's serving their customers better than anyone else. My family could not be in better hands."
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Randy Hagan

November 10, 2023

5  out of  5 rating by Randy Hagan
"Brandi in Tim's office was very thorough and addressed all questions that I had promptly and clearly. I would certainly recommend them to any prospective clients for home and auto insurance."
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Raigey Wood

October 9, 2023

5  out of  5 rating by Raigey Wood
"Been with state farm since 1996 especially with my agent that I have now they treat you like family Michelle when you call is such a sweetheart thanks guys. Raigey Wood"
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October 6, 2023

5  out of  5 rating by J SP
"I’ve been with Tim Duray for quite a few years. They’ve always been prompt and courteous. I’ve heard horror stories from friends that are trying to deal with their insurance companies. Not here. A great thing about having a local agent, they are just a quick phone call away and always willing to help me through any issues you may have. Brandy is always helpful and on point."
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Makayla Sparks

August 22, 2023

5  out of  5 rating by Makayla Sparks
"The agent that was helping me today Brandy, and she was AMAZING! She’s so sweet, and you can really tell that she cares about you and wants to help you. I decided to switch insurances because the other company kept raising my rates month after month. I was able to get a policy off of my husband’s current one. My rate is lower than ever before, and with a lower deductible, all for the SAME coverage! I definitely recommend StateFarm with Tim Duray; and Brandy is your go to gal!"
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Tina osborne

July 14, 2023

5  out of  5 rating by Tina osborne
"the agents at this office are amazing they treat u like family every time i call or email michelle or tim they get right back to you and take care of whatever problem i am having at that time"
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Nicole Richards

July 13, 2023

5  out of  5 rating by Nicole Richards
"I’ve always used this office for our insurance needs and have never been disappointed. Michelle Patrick has been incredibly supportive and so responsive - answering questions, helping me resolve issues, and providing wonderful guidance. There are lots of worries in life but my insurance needs/coverage aren’t one of them!"
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Katherine Schweit

July 5, 2023

5  out of  5 rating by Katherine Schweit
"Our small company would not be in business but for the fantastic service we get from the team at Tim Duray, State Farm Insurance. We had questions. They had answers. We had challenges. They saw opportunities. Honest answers, good solutions, and nice people. I'm so glad we called."
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Jason Sparks

June 18, 2023

5  out of  5 rating by Jason Sparks
"just wanted to say Tim is very helpful and is always willing to help us anyway he can thank you Tim"