State Farm® Insurance Agent Tim Duray

"Danielle! Thank you so much for your compliments about the team. They are exceptional. And you know, if you have questions, even if they are not about car insurance or renters insurance, if you do not know who to call, we are here to help! The combined life experience of this team can be a great resource if you just need some advice about a life event and don't know who else to call. Thank you so much for being part of the Tim Duray State Farm Leesburg family of customers!"

"Isn't that great! Michelle told me about this story the following Monday. She had her computer and home and she just thought, "let me see if anybody needs help today." And just so you know, whether you have questions or needs about Home, Auto, Life, or Business insurance, or if you need to make a claim urgently, you can call our office 24 hours a day. It's the same number, 703-777-5547 or 703-335-9500. When you call our office and it is after hours, your call will be directed to our after hours team of professionals and take care of you right away. And they always bring us into the loop, so it is ultimately your Tim Duray State Farm Leesburg team that will verify and follow up to confirm your changes. Thank you Lindsay!"

"Ha! Daniel is angling to play a part in a commercial for Tim Duray State Farm! Ok, if it ever happens, I will drop you a note. It is wild, right Daniel. People have their company for 20 years, and that's good, but they do not even know their Agent, or a team member because they are nothing but a call center. How in the world is a stranger supposed to take the best care of you when you are in an urgent bind? It's more than just the money you are saving. You have better coverage on your Homeowner's and Auto Insurance policies. So, if something bad happens, not only are you going to hear a familiar voice on the line, your mind is already more at ease because you know you are properly covered. Winner Winner! Glad to have you as part of our family of customers! "

"Hey William! Thank you for the referrals. The news in the insurance industry has been disastrous these past couple years. Luckily, the financial strength of State Farm in Virginia has kept our rates incredibly stable, while folks with other carriers are seeing 200%-300% premium increases! I am really glad you had a positive buying experience for your home and auto insurance. I hope you never need it, because it would mean something bad happened. But if it does, we'll be here to guide you through the process. Every team member here at the Tim Duray State Farm Leesburg agency tries to offer extraordinary service. (The secret is, we all actually care about you.)"

"Mike, this is amazing. You are pulling back the curtain on USAA. I sure hope some readers take the time to digest what you chronicled above. You used to have a call-center insurer who had been overcharging you and not covering you properly because they did not have a relationship with you. And my goodness...what would have happened during that claim if you had no agency support! That was CRAZY! That was absolutely a team effort. You communicated and participated perfectly. I was more engaged than normal because of the circumstances. But man, claims shined didn't they? That is the thing I love about this great company. "Like a Good Neighbor, State Farm is there.' We still use that slogan because it is SO true. I make promises every time I write a Homeowner's, Auto, or Life insurance policy. And State Farm makes me proud, every time the worst possible thing happens to our customers, because they always deliver. I love being part of this incredible company. Thanks for appreciating our efforts. Hoping that was the most drama we have to endure over the next 20 years!"

"Hey William, on her behalf, I want to say thank you for the nice compliment about Michelle! Have you had a chance to visit by phone or videconference with any other team members? They are all awesome, all kind and experienced. Any time you have a question about your Homeowner's Insurance or Auto Insurance, any one of us who answers the call will be able to offer you genuinely good advice. Now...they might not all be as entertaining as Michelle, but they will all do an exceptional job of exceeding your expectations! Thank you for being part of the Tim Duray State Farm Leesburg Family of customers!"

"Sarah! THAT is the goal every time! We strive to do even the ordinary things, extraordinarily well. The fun part is, Michelle is just being herself. She makes people feel great because she is always looking out for their needs, often time, before our customer even realizes they needed the help. More often, our team members offer assistance to customers in ways they never realized we could help! Having a relationship with our office, reaching out to us when you have a question, keeping us current with changes in your life help us take even better care of you! Real, live, people-who-actually-care-about-you is what you get when you get your Homeowners, Auto, and Life Insurance from the team at Tim Duray State Farm in Leesburg. We are so happy you appreciate the way we care about you!"

"David, that's awesome, thank you. Michelle really is an amazing asset to Tim Duray State Farm. And I mean no discredit to her, all the other girls are amazing too! The best part is, none of them ever pretend to be something, or someone, they are not. It is a great team atmosphere. Each team member has strengths. You will find over time, they will draw upon each other's expertise to make absolutely certain that you, and every other customer is getting the appropriate coverage on your Auto, Home and Life insurance polices, and exceptional service when you have a question or need some guidance. Thanks again for your thoughtful words. Come visit the office in Leesburg sometime!"

"Abdella, please be brave enough to leave your review up this time. Some customers appreciate reading negative reviews and the owner's response. You edited your original post, "I had one claim and they cancelled me." That was shrewd, because you had 5 claims in the last 2.5 years, so you received a non-renewal letter. Here are the order events after that: You attack my business with your negative review, when I reach out to see if you are ok, you threatened me, then you filed another claim (#6!), then you find out you're uninsurable, blame me, compliment my team (love that), threaten me again, then ask if I can help, and repost your revised review. It's all in the correspondence below. I'm sure it has been tough year with your business failing. You tried your best. I loved your salads! (Our Texts 5/20-21) [5/20/24 1:25 PM] Me: Are you ok? [1:27 PM] Abdella Elattari - CA Tortilla: You people have the balls to drop me off both car and home You guys are a scam I gave you five years of business for all my insurances and that a what o get [1:27 PM] Abdella Elattari : I m going just fine I did file a complaint against you and State Farm with the va commissioner Stay tuned [1:32 PM] Abdella Elattari :Bye [1:40 PM] Me: Abdella, I'm sorry you're going through whatever you're going through. I know you have worked hard. The funny thing is, I might have even been able to help save your insurance from non-renewal, but now I feel like you would resent me if I tried to do that. I sure hope things take a positive turn for you. It's a shame you decided to destroy our relationship. I wish you the best of luck. [1:40 PM] Abdella Elattari : But I will tell what Because there people working there that they have been super nice to me I will take that review down tomorrow But just to tell you what you did to me is a mafia style nothing of appreciation for my 5 years business that I gave you As for the va commissioner complaint I will follow up that because I would love to know really why your company decided to go that route of not renewing my policy because of a leak claim I was going to give you more business but you screwed everything up Bye [4:19 PM] Me: I don't get it. I just wished you well and you're telling me I screwed up? You don't have to reply. Probably better if you don't. I really hope lots of good things happen for you. You've made a sustained, solid effort and deserve the rewards. [4:23 PM] Abdella Elattari : Listen man I took the review out for now but the way you do business and you treat your customers is not honest You had the balls to cancel all my policies because of couple claims Let s say what the Virginia government will say and we ll take it from there [5/21/24 10:23 AM] Abdella Elattari : Because of what you did no other insurance wants to take my home policy now [10:33 AM] Me: You just don't get it. I'm not the person who makes those decisions. I'm the person you call when the company does something like that and you need to figure out what to do. But instead you've done nothing but attack me and attack my business. Do you really think I set prices and I cancel people? I'm the one who could have helped! [10:35 AM] Abdella Elattari : Ok let me see what you can do I deleted the review [10:47 AM] Me: There's nothing I can do for you. You're in cancellation status and you made another claim! Your goose is cooked. All because you wanted to attack me rather than calling me and asking for help. [10:48 AM] Abdella Elattari : Ok I ll post the review Unless you will be able to change your company mind Don't text me anymore"

"Hey Emily! I'm so proud of you and happy to have you as part of our Tim Duray State Farm family. Sometimes the next generation underestimates the value of having a relationship with their insurance agency. I tell you what, if something bad happened to you, isn't nice to know that whoever answers the phone in our office knows exactly who you are and will know exactly what to do to help you! I love that part of our role in your life. Do not ever hesitate to reach out and ask for advice. Keep up the hard work, you have an exceptional future ahead!"

"Jerry, that is an incredibly kind comment to make about our team! Thank you so much! I know the girls feel the same way about you! You have been an incredible State Farm customer for a long time and we are so grateful you chose to do business with Tim Duray State Farm. We are glad you notice the difference when working with our team. Thank you so much for sharing your experience."

"Jennifer! (Yes, you are still Jennifer to me.) It's a little scary to think about how long you have been part of my agency. It has been an incredibly rewarding experience to see you blossom as an independent, exceptional adult, but it makes me feel old. I love that you still appreciate how much we care about you. Yes, Melissa is incredibly helpful and so is the rest of the team but sometimes you know, you can just call and catch me up in your life! It doesn't always have to be a conversation about insurance or financial products. I just like to know what, and who, in your life is making you happy!"

"Jose, it was a surprisingly enjoyable experience wasn't it?! My goodness, she is patient and thoughtful and absolutely committed to taking the best care of you possible. And it all happens during a friendly conversation with someone who enjoys helping you without anyone over her shoulder telling her to hurry up and get to the next customer. We all love that about our role at Tim Duray State Farm. When we are talking to you, you are the only thing that matters. Our business is about people, not products. Thank you so much for choosing us to help you with your Home and Auto insurance needs. Thank you even more for acknowledging the effort our team made to make you feel appreciated. "

"Jewel, thank you so much for sharing your experience with USAA and the reason for making the change to Tim Duray State Farm. I don't know if it makes you feel better or worse to know that you are not alone. Every time we get a call from a USAA customer we discover how routinely their call center overlooks important details, leaving the customer exposed to financial loss, and just how outrageous are the USAA premiums! I have hundreds of stories I could share, but there is no point. You are now safe and loved! You know what else? When you call our office, it is not a USAA call-center. When we answer the phone you are talking experts on a team who actually know you, and really care about you! And if you are enjoying the conversation and want to chat some more...keep chatting! Keep asking questions! No one on our team is on a call-center timer. We are happy to have you join the Tim Duray State Farm family. Share your experience and introduce your friends to our team. They are all likely to have the same result, and you to thank for the referral! "

"Erin! You are the best! "The Tim Duray team is a great team." That is the most succinct and accurate statement I have ever heard. How about this? "Erendira is an amazing customer!" Thank you so much for expressing your appreciation. Yes we are a State Farm Agency. Yes we insure your Auto (and your cool motorcycles), Home and Life, but it is YOU we care about!"

"Thank you Reba! Michelle is absolutely all of those things. The best part is, she is surrounded by an amazing team too. So I am sure you will get the same friendly feel (and maybe a little less sass) from every member of the team, every time you call or visit. Thank you so much for being part of the Tim Duray State Farm family!"

"William, it is absolutely our pleasure to get your home, auto, and liability covered properly, quickly and easily, and at the right price. You said it so well, and I am so glad you shared your great experience with the team at Tim Duray State Farm. It doesn't take longer to do things right, and it doesn't have to cost more! We are glad you made the change and look forward to working with you for many years to come!"

"Well Deborah, I know what you can do if Michelle isn't available. If you have a question about your Auto, Home or Life insurance you can speak to every member our team, because they are all awesome! If you have some financial goals you want to start planning for, you can speak to me. Thank you so much for being part of our Tim Duray State Farm family!"

"Ellen, let's be honest, we would go an extra 100 miles for you! We would take a lot of breaks, and we would reach out often so you knew how it was going the whole time, but we would never stop until we knew we did everything you could to help you. I am so proud of you and how you manage the kids and grandkids, still working as hard as you do. We all miss Rod. I am sporting a big meaty beard like his but Ellen I cannot pull off that smile! We love you and are so grateful to be able to be there to always take care of you! Sure, it's Tim Duray State Farm, but you know it is really just a group of great people always there to help you, another great person. "

"Lisa, thank you soooo much for appreciating the way we care! I have visited your review so many times and never seem to find the right words to articulate how much your comments mean to me. You never feel like it's car insurance, or a home or life policy, right? It is just you, and like you said, your family that we really want to talk about. We want to answer your question, relieve your concerns, we will make suggestions, try to anticipate your needs, and we will talk you again and again if you still have questions. We are absolutely committed to doing right by you and your family, no matter how long it takes, or how many questions you ask. The whole Tim Duray State Farm team is in this with you. Thank you again for appreciating how much we care about you. It is the greatest compliment you can give us!"

"Thank you Corey. It is incredibly rewarding to be understood and appreciated. From the start, our conversations have been the best part of my day. It helps that you are a wizard in the financial sector, so our conversations evolve quickly and transition seamlessly. Every time we talk we cover a lot of ground do we not?! Thank you for appreciating my team too. I absolutely need them to take care of me, so I can take care of you! I look forward to our next visit. "

"Randy, I agree with you sir. Brandy is thorough, and she responds to your questions in a manner that makes this increasingly complex insurance world more understandable. I am constantly amazed by her commitment to our customers, this agency, and State Farm. She is a treasure and I am incredibly grateful for you taking the time to share your experience with her. Thank you for choosing State Farm and our agency for your Home and Auto Insurance!"

"Michelle is just treating you the way you deserve to be treated Raigey! I am so glad you appreciate the way she respects you. I love to listen to the joy in her voice when she chats with nice folks like you. Secretly, she is my go-to-girl when customers are not as kind and respectful as you, because she knows how to help them too! Thanks again for your kind words and for joining the Tim Duray State Farm Family!"

"If I had a dollar for every time I heard about a customer coming to our agency after enduring one of those horror stories...well, you know how that story ends. Folks who choose one of those direct insurers that rely on call centers are more likely to get let down, be improperly insured, and they do not find out until it is too late. Then they have no one to call for advice if the claim is complex, and these days, claims are more complex and inconvenient than ever! So, it is more important than ever to work with an agency like ours, where the whole team knows you and can be your sounding board, offer personal advice, guidance, and FOLLOW UP when you need it most. I am so fortunate to be surrounded by such an amazing team. So are you! You chose wisely :) Thank you for trusting us with your insurance (asset protection) needs. We appreciate customers like you who make it a pleasure to answer the phone! "

"Makayla! I am so glad you finally joined our family! Brandy is in fact amazing. So are Melissa, Mayra and Michelle! Tough to go wrong with this incredible team here to take your calls and lend you their ear. It's no joke, we all really do care about you. Again, thank you for joining our Tim Duray State Farm family!"