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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Randy Hagan

November 10, 2023

5  out of  5 rating by Randy Hagan
"Brandi in Tim's office was very thorough and addressed all questions that I had promptly and clearly. I would certainly recommend them to any prospective clients for home and auto insurance."
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Raigey Wood

October 9, 2023

5  out of  5 rating by Raigey Wood
"Been with state farm since 1996 especially with my agent that I have now they treat you like family Michelle when you call is such a sweetheart thanks guys. Raigey Wood"
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October 6, 2023

5  out of  5 rating by J SP
"I’ve been with Tim Duray for quite a few years. They’ve always been prompt and courteous. I’ve heard horror stories from friends that are trying to deal with their insurance companies. Not here. A great thing about having a local agent, they are just a quick phone call away and always willing to help me through any issues you may have. Brandy is always helpful and on point."
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Makayla Sparks

August 22, 2023

5  out of  5 rating by Makayla Sparks
"The agent that was helping me today Brandy, and she was AMAZING! She’s so sweet, and you can really tell that she cares about you and wants to help you. I decided to switch insurances because the other company kept raising my rates month after month. I was able to get a policy off of my husband’s current one. My rate is lower than ever before, and with a lower deductible, all for the SAME coverage! I definitely recommend StateFarm with Tim Duray; and Brandy is your go to gal!"
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Tina osborne

July 14, 2023

5  out of  5 rating by Tina osborne
"the agents at this office are amazing they treat u like family every time i call or email michelle or tim they get right back to you and take care of whatever problem i am having at that time"
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Nicole Richards

July 13, 2023

5  out of  5 rating by Nicole Richards
"I’ve always used this office for our insurance needs and have never been disappointed. Michelle Patrick has been incredibly supportive and so responsive - answering questions, helping me resolve issues, and providing wonderful guidance. There are lots of worries in life but my insurance needs/coverage aren’t one of them!"
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Katherine Schweit

July 5, 2023

5  out of  5 rating by Katherine Schweit
"Our small company would not be in business but for the fantastic service we get from the team at Tim Duray, State Farm Insurance. We had questions. They had answers. We had challenges. They saw opportunities. Honest answers, good solutions, and nice people. I'm so glad we called."
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Jason Sparks

June 18, 2023

5  out of  5 rating by Jason Sparks
"just wanted to say Tim is very helpful and is always willing to help us anyway he can thank you Tim"
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June 6, 2023

1  out of  5 rating by H B
"Tim Duray is the biggest fraud. He put fake information in my insurance and never explained why. I don’t know he was scamming me or State Farm. But I felt very uncomfortable and left him. I couldn’t trust him with my insurance policies anymore. I’m sure he will replay to this review and denies everything, but don’t believe him for a second. If you don’t want to get in any legal trouble with your insurance, stay away from Tim Duray and his office."
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Kevin Dunayer

June 1, 2023

5  out of  5 rating by Kevin Dunayer
"I have been with State Farm for all of our insurance needs since 1988 and with Tim Duray for the past 17 years. The agency has always been helpful and responsive to our needs. Michelle the Customer Support Lead has been especially helpful and excellent whenever we have needed to add or change policies, any questions regarding insurance options and what might be best for our family . If you are looking for an agency for all your insurance needs I would recommend that you give them a call."
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Dharma Rosbrugh

April 11, 2023

5  out of  5 rating by Dharma Rosbrugh
"This team is amazing! They put their customers first always and make sure to follow through on everything asked of them! Melissa is one of people! Whenever she picks up my phone call I know I’m in good hands! We had an issue recently and she went above and beyond to help us get it straightened out! This is the only bill that is easy for me pay because I know they’ll be there for me whenever I need them! Thank you Melissa and everyone else we work with! You guys are amazing! Adding on to this because Jessica and Michelle are just as amazing as everyone else!"
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Robby King

March 22, 2023

5  out of  5 rating by Robby King
"Michelle was great to work with. She handled my requests in a professional manner and quicker than I thought was possible."
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March 2, 2023

5  out of  5 rating by Red
"Melissa has been a God sent!! My friend recommended that I call her after complaining about my current car insurance. Melissa was able to get me additional coverage to my previous policy for a much lower rate than what my insurance was charging. Not only that, she was able to do the same for my home insurance. She gives you all the beneficial honest facts without being pushy and I just love that about her; especially as that has never been my experience. She was patient with all my question and very knowledgeable. Her response time was amazing and her work swift. Even if you think you have a great plan now do yourself a favor and call Melissa."
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Brian Farrington

February 24, 2023

5  out of  5 rating by Brian Farrington
"Straight forward no hassle nor pushy"
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Jamie Fowler

February 14, 2023

5  out of  5 rating by Jamie Fowler
"Tim's been my agent for over 20 years. He's a true partner. His staff is amazing (Hi Michele!)."
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Daniel P Siebert

January 3, 2023

5  out of  5 rating by Daniel P Siebert
"Jessica was a great help! She helped me after my former agent gave me a $30.00 a month increase after I DECREASED my monthly driving mileage!!! All of you seniors Looking for the coverage you need, at a price that is fair call Jessica She will take care of your needs!"
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Heather Hannan

December 27, 2022

5  out of  5 rating by Heather Hannan
"Tim Duray and his team are the BEST!!! We have been a member of the Duray State Farm "family" for over 20yrs. Tim and his team routinely find options and solutions as partners on our family's life journey."
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DAnia Reynoso

December 6, 2022

5  out of  5 rating by DAnia Reynoso
"Thank you Jessica!"
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Sandi W

December 6, 2022

5  out of  5 rating by Sandi W
"I was interested in some options for myself and my family. I spoke with Jessica P. And she was AMAZING! She was able to answer my questions, has great advice, and overall I am pleased with her knowledge as well as how friendly she was."
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Sabrina Moore

November 23, 2022

5  out of  5 rating by Sabrina Moore
"Jessica was very helpful and patient! She has lots of knowledge in the insurance industry and gave me recommendations to fit my family needs. I will highly recommend her future clients!! Sabrina Moore, Fredericksburg VA"
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Erin Lucas

November 18, 2022

5  out of  5 rating by Erin Lucas
"After a decade with another SF agent I decided it was time to find an agent closer to me. The Duray team has been nothing but great, always one step ahead, constantly reviewing policies for any incentives, discounts that can be taken advantage of. Not to mention they've been exceptional with claims for my husband's motorcycle. Michelle Patrick has been beyond exceptional and although we've never met personally, she keeps a close relationship knows my family, asks about them and makes me feel valued. Thanks guys!"
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Brandilynn Jones

November 18, 2022

5  out of  5 rating by Brandilynn Jones
"We love Jessica. She has helped us so much."
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Bethany Wall

November 17, 2022

5  out of  5 rating by Bethany Wall
"Jessica was great!"
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Kathy C

November 17, 2022

5  out of  5 rating by Kathy C
"I have been a State Farm customer since moving to VA in 1992 and with Tim Duray since he took over the business and have never had any issues. My husband and I were recently in an accident where we were T-boned by an uninsured drunk driver who ran a stop sign and while dealing with the call center/corporate aspect of State Farm has been less than enjoyable the staff in Tim’s office, namely Michelle Patrick, has more than made up for that. While the assigned claim reviewer had no sense of urgency Michelle hopped on the phone and lit a fire and hit the ball rolling. It was late in the day the first day I spoke to her and she had indicated she was going to call the claim reviewer first thing next day…Tim’s office opens at 9am and I called at 9:03am to tell Michelle something and she was already on the phone with the reviewer. Since placing the call to her, things got moving and I can’t say thank you enough to her, and the entire office, for the small town service in this day and age. And as an added bonus, Tim has been friend to me and my husband practically from our first meeting."
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Mario Marcial-Garcia

November 11, 2022

5  out of  5 rating by Mario Marcial-Garcia
"Jessica is amazing!!!"