State Farm® Insurance Agent Tim Duray

"This is why I left USAA after more than 35 years: I became a USAA client at age 16, when I got my first car. For a couple of decades, it served me just fine. As I got older, and my insurance needs became more complex, I found their service to be lacking. They seemed unable to properly match their insurance products with my insurance needs. I also noticed that as my premiums were continually increasing, their level of customer service was dropping dramatically. When I told them that I was considering leaving, after more than 3 decades, they could not have cared less. A close friend referred me to Tim Duray at StateFarm. At our first meeting, Tim asked very pertinent questions about my specific insurance needs. We talked about levels of coverage, deductibles and how all of my coverages worked together, to provide me with a true safety net, in the event of a peril. I estimate that this conversation alone has saved me thousands of dollars in unnecessary premiums. We continue to meet annually, to discuss my specific insurance needs. In retrospect, having a personal insurance agent is a no-brainer that should have done years ago. Recently, I had a plumbing leak that completely flooded 2 floors of my home. It was a complete disaster. To make matters worse, my home was for sale! My first call was to Tim. He assured me that StateFarm would take care of me and make things right. He then sprung into action, filed my claim and called a remediation company. From that point forward, he worked seamlessly with the claims department, who where also awesome. Tim shepherded my claim through from start to finish, keeping me constantly informed. StateFarm wasn’t just my insurance company, they were literally my problem solvers. They took a terrible situation, and made it right with compassion and lightning speed. I’m grateful, and will be a StateFarm customer for life. Thank you Tim Duray, and the StateFarm claims department!"

"Do yourself a favor and don’t buy insurance from this company You ll make one legit claim on your home or auto insurance and they will decide not to renew your insurance Furthermore if you want to make claim on your roof forget it they will never approve it You are good as long as you make payments and no claims There are better insurance companies out there"

"Michelle is amazing! She is super responsive, friendly, and always answers all of my questions! I'm always impressed and satisfied with the services she provides and feel lucky to have someone as efficient as her assist me with my insurance needs. Thank you, Michelle!!"

"My husband and I had Auto/Personal Property/Home insurance with USAA for 20+years. We had no complaints until they first increased our Auto/Personal Property insurance policy (we called to inquire about the increase in the auto insurance but was informed it was due to the laws changing in VA). Fast forward to 2 years later and then USAA increased our Home Owners insurance over $2K without any notification or reason why. Keep in mind that we had only filed several claims and they had been within a past 15-18 year timeframe. So we knew this certainly couldn’t be the reason why our insurance was increasing. Needless, to say we researched and looked into purchasing insurance with other companies. After doing our homework State Farm was our choice. Not only did they offer better rates but we managed to keep everything we previously had of our old policies plus some additional perks! The Insurance Rep, Michelle was quite knowledgeable, professional and courteous and walked us through every detail of our new policies. We couldn’t be happier with our new policies and more importantly the fact that we now have AFFORDABLE AUTO/HOME/PERSONAL PROPERTY COVERAGE!! Thank you State Farm and Kuddos to Michelle!"

"I've been with State Farm for many, many years! My agent and his team never cease to amaze me (specifically, Brandy) - they/she truly care! When you call them with questions or concerns - they have the answers and take the time needed to review your policy and make recommendations I might not have already thought of. Thanks for all you do for me and my family team! Lisa H"

"Tim is hands down the best Insurance Agent I've ever worked with. Not only is he my Agent, he is also a trusted advisor on many financial-related matters. Tim and his team care only about one thing - and that's serving their customers better than anyone else. My family could not be in better hands."

"I’ve been with Tim Duray for quite a few years. They’ve always been prompt and courteous. I’ve heard horror stories from friends that are trying to deal with their insurance companies. Not here. A great thing about having a local agent, they are just a quick phone call away and always willing to help me through any issues you may have. Brandy is always helpful and on point."

"The agent that was helping me today Brandy, and she was AMAZING! She’s so sweet, and you can really tell that she cares about you and wants to help you. I decided to switch insurances because the other company kept raising my rates month after month. I was able to get a policy off of my husband’s current one. My rate is lower than ever before, and with a lower deductible, all for the SAME coverage! I definitely recommend StateFarm with Tim Duray; and Brandy is your go to gal!"

"I’ve always used this office for our insurance needs and have never been disappointed. Michelle Patrick has been incredibly supportive and so responsive - answering questions, helping me resolve issues, and providing wonderful guidance. There are lots of worries in life but my insurance needs/coverage aren’t one of them!"

"Our small company would not be in business but for the fantastic service we get from the team at Tim Duray, State Farm Insurance. We had questions. They had answers. We had challenges. They saw opportunities. Honest answers, good solutions, and nice people. I'm so glad we called."